Parent Portal

The Parent Portal provides parents and guardians with a dedicated interface to monitor their children’s academic progress, fees, attendance, and school communications — without requiring access to the full administration panel.

Note

Access to the Parent Portal requires a Guardian user account. See Adding a New User for instructions on creating parent/guardian accounts and linking them to students.

The Parent Portal is accessed at /parentportal on your sERP installation.

Dashboard

The Parent Portal dashboard provides an overview of all linked wards, including:

  • Each ward’s current class

  • Outstanding fees balance across all wards

  • Quick links to each ward’s individual details

If a parent has more than one child registered in sERP, all wards are displayed together on the dashboard.

My Wards

Navigate to My Wards to view a list of all children linked to the parent account. Click on a ward’s name to view their individual profile, which includes personal details, class, and academic information.

Fees & Billing

Navigate to Finance > Fees to view the current term’s fees for a ward. This shows:

  • Itemised bill

  • Amount paid

  • Outstanding balance

  • Any arrears from previous terms

Viewing a Bill

Click View Bill to open a printable version of the ward’s bill for the current term.

Fee Payment History

Navigate to Finance > Payment History to see a record of all payments made for a ward across all terms.

Online Payment

If online payments are enabled by the school, a Pay Now option is available. See finance_online_payment for details on the online payment process.

Attendance

Navigate to Attendance to view the attendance record for a ward. The attendance summary shows:

  • Total school days

  • Days present

  • Days absent

  • Attendance percentage

An attendance chart provides a visual breakdown of attendance over the term.

Assignments

Navigate to Assignments to view assignments set for a ward’s class. Each assignment shows:

  • Subject

  • Title and description

  • Due date

  • Marks (if graded)

Progress Reports

Navigate to Progress Reports to view and download a ward’s terminal (end-of-term) report. Reports are available once published by the school administration.

Academic Calendar

Navigate to Calendar to view the school’s academic calendar events, including term dates, exams, and school activities.

Communication

Parents can participate in the school’s communication features from the portal:

  • Messages: send and receive direct messages with staff via Communication > Messages

  • Conferences: view scheduled parent-teacher conferences via Communication > Conferences

  • Feedback: submit feedback on teachers and school services via Communication > Feedback

  • Forums: participate in class and school discussion forums via Communication > Forums

Note

Access to messaging and forums requires the corresponding communication roles to be assigned by the school administrator. See Messages for details.